Your purchases from Povud are fully guaranteed. You have the flexibility to return your order for any reason within 7 days from the date of receipt.
*This return & replacement policy is limited to products and orders purchased on Povud Official Website.
Return Requirements
When returning an item, the following terms apply:
- Return the merchandise to us within 30 days of your original receipt of the order.
- The products must be returned in new condition.
- You must include all packaging materials.
- Packing material must not be torn or damaged.
- Must be returned in original packing box.
- All items shipped back will be at owner's expense.
Return and Exchange Process
Step 1: Please read our return requirements carefully. If you meet the requirements, proceed to the next step.
Step 2: Send your order number, reason for return, and attachments of supporting documents to be submitted to the after-sales email.
Step 3: The voucher materials include 1, 2, and 3, as shown in the figure below: Step 4: Our customer support staff will take 2-3 working days to review your email after receiving it. After your return meets the requirements, the support staff will guide you on how to return the product.
Step 5: Product(s) return is successful. It will take up to two weeks for us to receive and process your return.
Step 6: Refund, please see the refund information details below.
Refund
Once we receive the item in its original condition and finish processing your return, we will issue a refund to the original method of payment within 7 working days. *Note: If the return is due to your personal reasons rather than quality issues, $5 will be deducted from your refund to cover the return shipping cost.
Return & Refund Support, please contact povudshopify@outlook.com.