Return Policy

Your purchases from Povud are fully guaranteed. You have the flexibility to return your order for any reason within 7 days from the date of receipt.
*This return & replacement policy is limited to products and orders purchased on Povud Official Website.

Return Requirements

When returning an item, the following terms apply:

  1. Return the merchandise to us within 30 days of your original receipt of the order.
  2. The products must be returned in new condition.
  3. You must include all packaging materials.
  4. Packing material must not be torn or damaged.
  5. Must be returned in original packing box.
  6. All items shipped back will be at owner's expense.

Return and Exchange Process

Step 1: Please read our return requirements carefully. If you meet the requirements, proceed to the next step.
Step 2: Send your order number, reason for return, and attachments of supporting documents to be submitted to the after-sales email.
Step 3: The voucher materials include 1, 2, and 3, as shown in the figure below: Step 4: Our customer support staff will take 2-3 working days to review your email after receiving it. After your return meets the requirements, the support staff will guide you on how to return the product.
Step 5: Product(s) return is successful. It will take up to two weeks for us to receive and process your return.
Step 6: Refund, please see the refund information details below.

Refund

Once we receive the item in its original condition and finish processing your return, we will issue a refund to the original method of payment within 7 working days. *Note: If the return is due to your personal reasons rather than quality issues, $5 will be deducted from your refund to cover the return shipping cost.

Return & Refund Support, please contact povudshopify@outlook.com.